Privacy Policy

Clay ("Clay," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lookclay.com, make a purchase, or interact with us in any way.

Please read this policy carefully. By using our website or purchasing our products, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our site.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly:

Name, email address, shipping address, and phone number when you place an order or sign up for our email list
Payment information (processed securely — we do not store full card numbers)
Messages or inquiries you send us through contact forms or email

Information Collected Automatically:

Browser type, device type, and operating system
IP address and general location data
Pages visited, time spent on site, and referring URLs
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Communicate with you about your purchases or inquiries
Send marketing emails and brand updates (only if you have opted in)
Improve our website, products, and customer experience
Detect and prevent fraud or unauthorized activity
Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, including:

Shopify (e-commerce platform)
Payment processors (such as Stripe or PayPal)
Shipping carriers (such as UPS, USPS, FedEx)
Email marketing platforms (such as Klaviyo or Mailchimp)
Analytics providers (such as Google Analytics)

These third parties are contractually obligated to keep your information confidential and use it only to perform services on our behalf. We may also disclose your information if required by law or to protect the rights, safety, or property of Clay or others.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small files stored on your device that help us recognize you and remember your preferences.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our site. By continuing to use our site, you consent to the use of cookies as described in this policy.

5. Email Communications

If you sign up for our email list or make a purchase, we may send you promotional emails about new products, brand updates, and special offers. You can opt out of marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email we send. Please note that transactional emails (such as order confirmations) are not subject to opt-out.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you would like us to delete your data, please contact us at the email address listed below.

7. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. These sites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of any third-party sites. We encourage you to review their policies before providing any personal information.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of marketing communications
The right to data portability

To exercise any of these rights, please contact us at the email address below. We will respond to your request within a reasonable timeframe.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your CCPA rights, please contact us at the email below.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.